Global Industrial
  • Customer Service
  • Milwaukee, WI, USA
  • Full Time

Medical, Dental, Vision, 401K, Paid Holidays and Much More!


 

Responsibilities:

  • Assist customers with account after order account activities (orders, returns, expedites, billing, etc.) as it pertains to customer service.
  • Provides effective problem resolution and suggestions regarding customer complaints and/or concerns.
  • Receive, investigates and responds to all customer inquiries and complaints on all open and unresolved customer contacts.
  • Prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Meets an average of 30 calls per day.
  • Interacting with vendors and product managers for effective problem resolution.
  • Duties include, but are not limited to checking on the status of customers' orders, processing returns, damaged and lost claims, order changes, cancellations and credits.
  • Input data in a detailed, timely and accurate manner
  • Perform other duties as assigned

Qualifications:

  • Requires a high school diploma or equivalent
  • Call center experience preferred 
  • Outstanding interpersonal, written and verbal communication skills required.
  • Must be able to type a minimum of 35 wpm.
  • Strong problem-solving and organization skills.
  • Knowledge of commonly-used concepts, practices, and procedures.
  • Relies on instructions and pre-established guidelines to perform job.
  • Ability to identify, resolve and follow through with inquiries independently.
  • Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook.
  • Ability to follow through, to completion of any problem.
  • Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required.
  • Basic math/spelling skills required.

 

 

Who We Are

We are Systemax, parent company of Industrial Products Group including Global Industrial, C & H, Avenue, Nexel, PFI, Industrial Supplies.com and other affiliate companies. Our EMEA division includes Misco, Inmac wstore and others. With nearly a 70-year history of consistent success, including during times of economic downturns, we look to hire employees who are not only good at what they do, but truly enjoy their work. We offer a number of benefits and coverage for individuals and families, and we embrace the core essentials of strong communication in our workplace to maintain a clear assertion of corporate objectives.

Global Industrial is an equal opportunity employer. We encourage minorities, women, veterans and disabled individuals to apply.

 

 

Global Industrial
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