Global Industrial
  • Customer Service
  • Buford, GA, USA
  • Full Time

Medical, Dental, Vision, 401K, Paid Holidays and Much More!


Responsibilities:

  • Position entails a high amount of customer interaction over the phone and via email.
  • Answer inquiries from customers and provides due to ship or shipped information.
  • Assist customers in tracking shipments already in transit and provide delivery details.
  • On orders not shipped, contact vendors to obtain shipping information and update purchase order in system with due to ship information.
  • Expedite all back ordered items for stocking orders on calls taken.
  • Contact vendors to obtain shipping information and update all item/purchase orders due dates so customers are kept updated through our system notification process.
  • Alert the appropriate personnel of all item/vendor issues or changes, lead-time.
  • Keep supervisor informed of important developments, potential problems and related information necessary for effective management.
  • Perform other duties as assigned.

Qualifications:

  • High School Diploma/GED equivalent desired.
  • Basic computer knowledge is required.
  • Basic math skills, ability to read and write basic messages, ability to verbally communicate with fellow workers and supervisors are a requirement.
  • Data/order entry skills a must.
  • Ability to multi-task and problem solve needed.
  • Outstanding interpersonal, written and verbal communication skills required.
  • Strong attention to detail, sense of urgency and level of accountability required.

Full Time: Monday - Friday, 9am - 6pm.

Who We Are

We are Systemax, parent company of Industrial Products Group including Global Industrial, C & H, Avenue, Nexel, PFI, Industrial Supplies.com and other affiliate companies. Our EMEA division includes Misco, Inmac wstore and others. With nearly a 70-year history of consistent success, including during times of economic downturns, we look to hire employees who are not only good at what they do, but truly enjoy their work. We offer a number of benefits and coverage for individuals and families, and we embrace the core essentials of strong communication in our workplace to maintain a clear assertion of corporate objectives.

Global Industrial is an equal opportunity employer. We encourage minorities, women, veterans and disabled individuals to apply.

 

Global Industrial
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